The style of written English

B u s i n e s s Builder
Modules 4 5 6
Business Builder
Teacher Resource Series
5.2b
The style of written English
6 Refer to the instructions for section E and the text in
the box. Ask the students to write their letters
individually, and set a time limit of 15 minutes for
this task. Start the activity, circulate and help with
vocabulary. See stage 6 of worksheet 5.1 for the
feedback procedure.
POSSIBLE ANSWER (SECTION E: LETTER).
Dear Sue Taylor
Thank you for your letter of March 2. Unfortunately it
will not be possible to deliver the artwork by March 20.
To complete this job to our normal high standards will
require three weeks. We are sure that you will be
pleased with the results.
We note from our records that our last invoice has not
been paid. We would like to remind you that we are
unable to supply further artwork until this invoice is
paid. We look forward to receiving your payment
shortly.
Yours sincerely
7 Refer to the bullet point. Ask the students to write
their e-mails individually, and set a time limit of 10
minutes for this task. Start the activity, circulate and
help with vocabulary. See stage 6 of worksheet 5.1
for the feedback procedure.
POSSIBLE ANSWER (SECTION E: E-MAIL).
Dear Sue
Thanks for your e-mail of March 2. I’m sorry, but we
can’t deliver the artwork by March 20. We’ll need three
weeks for this job, but I’m sure the results will be really
good.
I see that you haven’t paid our last invoice yet. It’s
going to be difficult to send any more artwork until you
pay. Please try and deal with this as soon as possible.
Best wishes
8 (Homework option) Do sections F and G as
homework activities on different days. As a round-up
have a general discussion about the style of speech,
e-mails and letters. Note from these examples that email style is not the same as speech as is often
wrongly stated. In fact e-mail style is shorter, simpler,
more factual and more direct than speech.
Teacher’s Notes
POSSIBLE ANSWER (SECTION F: LETTER).
Thank you for your last letter and I apologize for taking
so long to reply. With reference to the problems you
have been having with your machine, I am afraid that we
are unable to accept responsibility. It appears from your
description that the manufacturer’s instructions were not
followed, and this must be the reason for the fault.
We have checked our files and note that you did not
renew your maintenance contract last year. Your
guarantee has therefore expired and it will not be possible
for you to claim for this repair under the guarantee.
Our Service Department will contact you soon to
arrange a suitable time for our engineers to visit.
Please do not hesitate to contact me if you require any
further information.
POSSIBLE ANSWER (SECTION F: E-MAIL).
Thanks for your e-mail. Sorry I took so long to reply. I’m
afraid we cannot accept responsibility for the problems
with your machine. It appears that you didn’t follow the
manufacturer’s instructions.
We have checked our files and they show that you
didn’t renew your maintenance contract last year.
Unfortunately this means that you won’t be able to
claim for this repair. Our Service Department will contact
you soon to arrange a time for our engineers to visit.
Please get in touch again if you need more information.
POSSIBLE ANSWER (SECTION G: LETTER).
Thank you for your recent inquiry about our Italia
kitchen tiles. Unfortunately we are temporarily out of
stock of these tiles due to very high demand.
We hope to get new supplies in the next few weeks,
and I will contact you again as soon as they arrive. In
the meantime, I am sending you a copy of our latest
brochure which shows our complete product range. I
hope it will be of interest to you.
If you require any further information, please do not
hesitate to contact me.
POSSIBLE ANSWER (SECTION G: E-MAIL).
Thanks for your e-mail about our Italia kitchen tiles.
Unfortunately we are temporarily out of stock. We
hope to get new supplies in the next few weeks, and I
will contact you again as soon as they arrive. In the
meantime, I am sending you a copy of our latest
brochure.
If you need more information, please contact us again.
Business Builder Teacher Resource Series © 1999. Published by Macmillan Heinemann English Language Teaching.
This page has been downloaded from www.businessenglishonline.net. It is photocopiable,
but all copies must be complete pages. Copyright © Macmillan Publishers Limited 2002.
B u s i n e s s Builder
Modules 4 5 6
5.2b
The style of written English
E
Business Builder
Teacher Resource Series
Worksheet
The language in the text below is informal, spoken English. Rewrite it in a clear, simple, positive style
appropriate for a business letter. Keep the basic meaning of the original, but change words and phrases
freely.
Hi Sue
I got the letter you sent on 2nd of March. You want the artwork by the 20th? You must be joking! If
you want a good job it’s going to take at least three weeks. You’ll be lucky to get anything from us
until early April.
Anyway, you haven’t even paid for the last artwork we sent you! We need that money right now.
You’re not getting anything else until you pay.
All the best
• When you finish, write the same information as an e-mail. This will be similar to the version you
have just written, but shorter and more direct.
F
Repeat the previous activity. Rewrite the text below in a clear, simple, positive style appropriate for a
business letter. When you finish, write the same information as an e-mail.
Thanks for your letter – sorry I didn’t get in touch until now. Well, about your problem with the
machine – it’s not our fault. You obviously didn’t follow the instructions – that’s why it’s broken.
You want to claim for it under your guarantee? No way! Don’t you remember - you didn’t renew your
maintenance contract last year.
Anyway, someone from our Service Department will contact you some time to talk about when our
engineers are coming.
I’ll be here if you want a chat.
G
Repeat the previous activity. Rewrite the text below in a clear, simple, positive style appropriate for a
business letter. When you finish, write the same information as an e-mail.
I got you letter about our Italia kitchen tiles. You want to buy some, right? Great! Just one problem,
we haven’t got any tiles to send you. The thing is, we’re just getting so many orders. Things are going
crazy around here, it’s just tiles, tiles, tiles.
Look, don’t worry. I’ll get in touch as soon as we get some more. I’m sure it won’t be long.
Meanwhile, I’m gonna send you our latest brochure – you’ll love it. It’s full of great photos and you
can see everything we sell.
Give me a call if you want to. Bye.
©
© Paul Emmerson 1999. Published by Macmillan Heinemann English Language Teaching
PHOTOCOPIABLE
This page has been downloaded from www.businessenglishonline.net. It is photocopiable,
but all copies must be complete pages. Copyright © Macmillan Publishers Limited 2002.