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Frequently Asked Questions (For Use on Landing Page)
1. What is Google Play™ Music?
● Google Play Music is a music service that is available on Android, iOS and the web. Google Play
Music’s unlimited music service offers:
Unlimited music – over 25 million tracks
● Listen to music, radio and playlists, ads-free
Bring all your iTunes® music
● Store up to 20,000 of your own songs in your locker and get introduced to
millions more
Custom radio without rules
● Create a new station based on any artist, album, song or genre, or kick back
with instantly customized "I'm Feeling Lucky" radio
Listen anywhere
● Whether you're at home or on the go, bring your music with you -- pin/save
your favorite music so you can keep listening, even when offline
Synced across Android, iOS and the web
● Your entire music library is instantly available on up to 10 of your compatible
devices -- without having to download or sync
Personalized recommendations
● Easily discover the music you'll love next with smart recommendations that get
smarter the more you play
2. What do I get as a Lenovo purchaser?
● If you qualify (or if you are eligible), you get complimentary access to Google Play Music for 3
months. All free trials must be redeemed no later than 11:59 pm ET on March 12, 2015. A credit
card or other applicable form of payment is required to activate all free trials. After the 3 month
free period, you'll be automatically billed at the standard local monthly price (e.g. $9.99/month)
by Google, Inc. for your Google Play Music subscription. You may cancel your subscription at any
3. How do I know if I am eligible for this offer?
The Google Play Music 3 month trial offer is available to purchasers of new Lenovo devices
between 9/12/14 and 1/12/15 by 11:59pm local time. Lenovo Android devices are not eligible
for this promotion. If you have subscribed to Google Play Music’s subscription service on a free or
trial basis in the last 12 months you will not be eligible for the 3 month trial with your new
Lenovo device purchase.
4. How do I take advantage of this offer?
● To take advantage of the Google Play Music offer, click the Google Play Music icon (orange
on the desktop or in the task bar of your new Lenovo device. To sign up for
the offer, you will need an active Google account. Once you’ve entered your Google account
information into the Google Play Music application on your Lenovo device you will be taken
through the signup process and will be able to redeem your special 3 month trial offer. Please
note that the signup process must be completed on your Lenovo device to redeem the special 3
month trial offer.
5. How many people per subscription can take advantage of this offer?
● There is a limit of 1 per subscription who may sign up for the complimentary 3 month offer, but
you can activate your Google Play Music account on up to 10 devices.
6. Am I eligible for this offer if I already own a Lenovo device?
● The 3 month trial offer is only available to customers who purchase a new Lenovo device
between 9/12/14 and 1/12/15 11:59pm local time. If you already own a Lenovo device you can
take advantage of Google Play Music’s 30 day free trial by signing up for Google Play Music’s
subscription service on the web or your AndroidTM device.
7. When does this offer end?
● You must purchase the new Lenovo device by 11:59pm local time on January 12, 2015 and sign
up for your Google Play Music trial before 11:59 pm ET March 12, 2015. After this time the
promotion will no longer be available to you.
8. What happens at the end of the 3 month trial?
● Once the trial period has ended, you'll be automatically be billed the standard monthly rate (e.g.
$9.99/month - plus any applicable taxes) by Google, Inc. for your Google Play Music subscription.
Users can cancel at any time. You will not be charged until your 90 day trial has ended. Following
your first 90 days of use your paid billing period will begin on a monthly basis.
For more information, visit Google Play Help:
9. Where can I get more information about Google Play Music?
For more information, visit Google's Help pages:
10. If I return my Lenovo device - will my Google Play account also be cancelled?
● No, returning a device will not impact your Google Play Music subscription. When you sign up for
Google Play Music service, you are accepting its terms and conditions.
11. I signed up, but it's not working. Can you help me?
● For help with Google Play Music, visit Google's Help pages:
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