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Business Priorities
• Minimize CAPEX
• Maximize
employee
productivity
• Grow the business
• Add new compute
resources realtime to support
growth
• Meet compliance
requirements
• Business
continuity and
disaster recovery
protection
IT Priorities
•
•
•
Manage change
Upgrade aging IT
infrastructure
Manage IT
infrastructure and
growth without
adding staff
•
•
•
Optimize server
utilization
Ensure disaster
recovery
protection
Focus staff on
growth
initiatives
Network and Server Management &
Monitoring Address Many IT Priorities
IT Priorities
•
How do I get my limited IT staff to spend more
time on growth initiatives and less time on
routine tasks?
•
•
How can I monitor and mange my growing
number of servers and network devices
without adding IT staff?
•
How can I do a better job of making sure our
business applications and networks are
running at all times, and minimize downtime
when a server or network device goes down?
•
How can I ensure my server and network
devices are as secure as possible with the
most current patches and upgrades installed?
How can I ensure my servers are secure from
security threats?
Server Management & Monitoring
•
Management and Monitoring
– Manage a businesses on premises servers
– EarthLink corrects server issues until resolution, including the call out for parts
replacement and repair
• Basic – Covers the Windows OS (covers white box and VM)
• Standard – Covers Windows OS and also the hardware (enterprise class HP, Dell, IBM)
•
Option for Monitoring Only or Security Only
– Monitoring - Ping for up/down status
– Security – Patch and AV - compliments Endpoint Management & Security
•
Optional Services:
− Backup and Recovery (provided by HP LiveVault)
•
OS and Hardware Supported:
– Hardware: Enterprise Class HP, Dell, IBM
– OS: Windows, VMware ESX (standard only)
– Active Directory Management
Server Management & Monitoring Features
Monitored
Only
Managed &
Monitored
Basic
Managed & Monitored
Standard
24x7 Staffed Monitoring
P
P
P
Administrative Access to Dashboard
P
P
P
Event Notification (Notify Only)
P
P
P
Event Management (Receive, Log, Classify & Track)
P
P
P
Asset Tracking (Dashboard)
P
P
P
Anti-Malware (Anti-Virus/Spyware) Protection

P
P
Incident Management, Remediation & Root Cause Analysis

P
P
Windows Security Patch Management

P
P
Software Distribution

P
P
Enterprise Change Management (SSAE 16 SOC-2 Certified)

P
P
Active Directory Management

P
P
Basic Login Scripts

P
P
NTFS & Shared folder & file permission management

P
P
OS & Networking Service Management

P
P
Problem Management & Exception Reporting


P
Planned and Unplanned Maintenance


P
Configuration Management


P
Proactive Hardware Monitoring & Management


P
Server Management & Monitoring
Are you considering moving all or some of their servers to the Cloud in
the near or long term?
• EarthLink Cloud Hosting, we can manage your servers in the Cloud
and manage your on-premises servers
• On-premises servers can be migrated to the Cloud on a phased
approach that you control
Network Management & Monitoring
Both Monitoring and Management of a businesses on-premises devices
− Supports: Load Balancers, Network Firewalls, Network Routers, Network Switches,
SSL VPN Concentrators, WAN Accelerators and Wireless Access Points
− 24x7 monitoring of all devices
− EarthLink corrects device issues until resolution, including call out for parts
replacements and repairs
− Network monitoring and management tools installed and configured
− Provides a real-time web interface for viewing state of devices, with metrics & reports
Monitoring for customers on-premises SAN
− Includes 24/7 monitoring services portal for viewing metrics and reports
− Earthlink notifies customer of faults
Service Levels
− Basic and Standard Service levels with features detailed in following slides
Network Management & Monitoring Features
Features
Basic
Standard
24x7 Staffed Monitoring – Tier 3 Network Support
P
P
Configure Simple Network Management Protocol (SNMP) network Devices
P
P
Asset Tracking - Network Documentation – Network Diagram and Inventory
P
P
Configure Tools to recognize managed devices
P
P
Incident Management
P
P
Access to Dashboard
P
P
Monitor Device Status – Proactive Hardware Monitoring
P
P
Ad-hoc device reporting
P
P
Change Management (SSAE 16 SOC2 Certified)
P
P
Integrated Response Center (IRC) Case Tracking & Reporting
P
P
Event Management (Receive, Log, Classify & Notify)
P
P
Client-specific Escalation & Notification Procedures
P
P
Exception Reporting

P
Configuration Management

P
Problem Management & Root Cause Analysis (RCA)

P
Planned and Unplanned Maintenance & Remediation

P
Proactive Hardware Monitoring & Management

P
Four (4) hours of service per month

P
Technical Contact Escalation

P
Supplier & RMA Management

P
Circuit Remediation with Telco

P
Server and Network Management & Monitoring
– Key Benefits
Predictable OPEX
− Avoid hiring and training additional IT staff to manage/monitor network devices and
servers
Improve Network Reliability and Performance
− EarthLink rapidly identifies and corrects network issues
− Keep business running without interruptions
− Better customer experience
− Keep employees productive
Network Visibility
− Portal provides real-time awareness of server status
− Metrics and reports to improve planning process
Redeploy IT staff
− Focus IT staff on business building projects
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