Electronic Appeals Franklin County, NC 2012 - Revaluation Requirements Consistent with current website look & feel Ability to upload attachments Acknowledges customer’s submission Process should be linear/user friendly Mimic the non-electronic appeal process Cost Effective Limited Development Resources Selected EmailMeForm Process Flowchart Provide instructions Obtain acknowledgement Capture basic errors Acknowledge receipt to customer Send data to appraisal staff Capture data in useable format Provide Instructions & Obtain Acknowledgement Chose to use a form to provide the instructions and receive acknowledgement that customer had read instructions. IP address of acknowledging computer could be compared to IP Address on submission. Data stored on host site and e-mailed to designated address. Instructions Form http://www.franklincountync.us/services/t ax/real-estate/value-appeals/electronicappeal-instructions E-mail of Acknowledgement Data from Acknowledgement https://www.emailmeform.com/builder/ma nager Data Screen Electronic Appeals Form http://www.franklincountync.us/services/t ax/real-estate/value-appeals/appeals Top to bottom flow Never have to leave the form before completion Not recommended for SmartPhone or tablets Electronic Appeals Form Acknowledge Receipt E-mail sent to entered address for submitter Acknowledgement displayed on the screen http://www.franklincountync.us/services/t ax/real-estate/value-appeals/electronicappeal-acknowledgement Website Acknowledgement E-mail Acknowledgement Data to Appraisal Staff Delivered via E-mail Could be downloaded Storage at the host site does not include any attachments E-mail to Appraisal Staff Data Captured in Usable Format Ability to export data into: ◦ Excel ◦ Comma Delimited ◦ Tab Delimited Useful for scripting data into current tax system Capturing information not already be tracked (i.e. e-mail addresses) Export Options Sample Spreadsheet Bottom Line How Much? ◦ Third party tool costs $99/year for 2,000 entries per month. How Long? ◦ Two hours learning the tool ◦ Eight hours of development ◦ Thirty hours of testing and tweaking (are you ever really done tweaking?) Questions?