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Frequently Asked Questions: Adobe Software
I. General FAQs
II. Adobe Licensing FAQs
III. Adobe Software Installation FAQs
IV. Adobe Laptop Installations
V. Adobe Classroom and Computer Lab Installations
VI. Adobe Faculty and Staff Installations
1. Where can I find information about Adobe Creative Cloud (Adobe CC) software at Towson?
For information about Adobe Software available at Towson University, see
2. When will the software first be available on student-use computers in computer labs and
The Creative Cloud Applications is available to students in classrooms and computer labs starting in
fall 2013. Specific installation timetables are managed by colleges and departments. Installations
for faculty and staff will require a request and approval process; for more information see FAQ 3
below in II. Adobe Licensing FAQs.
3. Do Adobe Creative Cloud applications run in a cloud environment?
No, Adobe applications are installed on local computers by means of Adobe packages that are
installed over the campus network to university-owned computers.
4. Will the Creative Cloud online storage be available at Towson?
No, this option is not being considered at this time.
5. Will training be provided on Adobe applications?
There is no training available on campus. System Source offers fee-based classroom training sessions
in the Towson area, for more information see
Below are free online web-based training resources
 Adobe TV provides movie tutorials for Adobe applications; select Products on the Adobe TV
web site at
Adobe CC Application Tutorials
 provides comprehensive movie tutorials; Towson purchased licenses to access For instructions on how to obtain access to, see below:
o Students: see
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o Faculty/Staff: Select the Click Here link to submit a TechHelp Request; in TechHelp, select the
following TechHelp Request Type: Employee Role> Training and Documentation>
In the Request Details include your first name, last name and your Towson email address.
You will receive an email with a account that is active for 7 days.
6. Questions about Adobe software at Towson University?
Jack Stark, Office of Technology Services, will be the primary point of contact for implementation,
deployment, and general questions. Contact Jack at [email protected]
1. Why are the Adobe Creative Cloud Applications being funded in this unique way—and on an
enterprise scale?
Its use has grown significantly and it is very widely used across academic disciplines. Additionally, it
requires frequent security and feature updates. To ensure maximum reliability, stability, and
security for our students—as well as ensuring that the same version and components are available
regardless of the computer they are using—the enterprise license made sense. Through the new
licensing arrangement, it will be widely available (approximately 2800 computer lab, open use, and
classroom systems) so students can do their work without having to find few-and-far-between
places on campus where it is installed—which is the current state of affairs.
2. Why just fund the Creative Cloud Applications? Why not cover the costs of all software needed
for teaching and academic purposes?
Determining whether software may be funded through student technology fees is a deliberate and
thoughtful process. Products that are used by multiple departments and colleges, or products that
provide a common method to support and manage computer systems used by students are given
funding consideration. Products used for specific courses, products that are used by a narrower
range of departments and colleges, or products tied to curriculum or the support of a program's
infrastructure (like servers, apparatus controllers, etc.) are generally not covered. For details, see:
3. Can the Creative Cloud Applications software be installed on university-owned faculty or staff
Yes, there is a request and approval process developed for university divisions. The annual costs will
be assumed by OTS/Administration and Finance and returned to the Student Technology Fee
account as applicable. For Academic Affairs, the Office of Academic Innovation (OAI), in
collaboration with the colleges, will review and approve Adobe software requests. Software
requests will be submitted through online TechHelp Service Requests and identify the division
within the university in which it will be used. For more information see the VI. Adobe Faculty and
Staff Installations below.
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4. If a computer needs to be upgraded to run the Adobe software, will this be covered by the
No. If computer upgrades are needed to run the Adobe CC software, such as operating system,
processor, memory, etc., this is beyond the scope of Adobe licensing and will be addressed on a
case-by-case basis.
5. Will licensing include a work-at-home option for faculty and staff like Microsoft Office?
No, at this time it will not be available for work-at-home use. Since this initiative is being funded
through student technology fees, students must be the direct recipient of the program's benefits.
6. Can I install Adobe software on my personal computer?
No. The Adobe software is licensed for university-owned computers only. To obtain Adobe software
for your personal computer, go to the Adobe CC web site below and select Plans for Education
1. What are the computer hardware requirements for Mac and Windows computers?
Adobe applications hardware requirements vary between applications. Generally, Windows
computers with Windows 7 and above with a minimum of 4GB memory and Mac computers with
Mac OS 10.7 Lion and above with a minimum of 4GB memory run most Adobe software. For more
information see Adobe’s list of hardware requirements for each application at
2. What are the installation requirements?
There is no installation media. Adobe software installation is only available for computers that are
plugged into an electrical outlet and the wired Towson network under the following conditions:
 Must be a university-owned computer with a TU tag affixed
 Computer must be running a standard Towson configuration or at least on the TowsonU domain
 Must meet the hardware requirements above and have 18GB free space on the hard drive
 Must uninstall older Adobe software versions, e.g. Acrobat Pro, Dreamweaver, Photoshop, etc.
 Faculty and staff office installations must be requested and approved. For more information see
FAQ 3 above in II. Adobe Licensing FAQs
3. What if my computer does not meet the requirements above?
Hardware upgrades, e.g. memory, processor, etc. are not covered by Adobe licensing and will need
to be addressed on a case-by-case basis with departments.
If your computer is not running a standard Towson configuration or not joined to the TowsonU
network your computer will need to be configured by OTS to connect to Towson services: Apple
Remote Desktop (ARD) for Macs; System Center Configuration Manager (SCCM) for Windows to
install and update Adobe software. These situations will be handled on a case-by-case basis.
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4. What applications are available with the Adobe-MEEC Creative Cloud license?
Adobe applications for Apple and Windows computers are bundled into installation packages and
installed over the campus network provided the computer is plugged into the wired network and
meets the Adobe hardware requirements. For more information see the
5. In preparation for installing Adobe CC packages, how do I uninstall older Adobe applications?
Before installing the Adobe CC software packages, you must uninstall older versions of Adobe
applications, e.g. Acrobat Pro, Dreamweaver, Photoshop, etc. by carefully following the procedures
at Uninstall Older Adobe Applications.
6. After installation, can I uninstall Adobe applications that I don’t use?
No, uninstalling Adobe applications it is not recommended. Adobe applications are dependent on
one another and contain integrated plugins and add-ons that are needed for the software to
function correctly. Uninstalling applications included in the Adobe packages can create unintended
consequences and interfere with software functionality.
Caution: Adobe recommends only using the Adobe CC cleaner tool only as a last resort if Adobe
applications don’t uninstall completely. Before uninstalling applications, back up all Adobe personal
files, preferences, custom plug-ins, or profiles you have installed or created to your H drive or other
location. These files may be deleted when new Adobe software is installed. Note that there may be
issues between old and new application versions; files from old application versions may not be
compatible with new application version.
7. How will Adobe application updates be installed?
Manual Adobe updates are disabled on university computers and will be managed and distributed
by OTS. Adobe updates are continuously rolled out, there is no schedule. Adobe recommends that
campuses develop an update schedule that best suits their needs and schedules. Towson elected to
create and distribute updates on a quarterly basis as follows:
 Classroom and lab computers: Adobe update packages will be created by OTS and distributed to
local IT providers to test and install on their own schedule, e.g. between semesters.
 Faculty and staff computers: The Adobe update packages created by OTS will be pushed to
university-owned faculty and staff computers a quarterly schedule.
 Critical security updates will be deployed by OTS to all university computers including
classrooms and computer labs, when necessary.
8. If a Mac system is set up to run both the Mac and Windows operating systems, can the Creative
Cloud Applications be installed in both environments at no additional cost?
Yes, subject to the computer meeting Adobe software requirements. Computer upgrades needed to
run Adobe software including operating system, processor, memory, etc. is beyond the scope of
Adobe licensing and will be addressed on a case-by-case basis.
9. Will the Adobe Creative Cloud Applications be available on Virtual Workspace?
Only Adobe Acrobat Pro will continue to be available in Virtual Workspace (VW)
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Document1, as it has in the past. VW can be accessed on or off campus.
Other Adobe products are installed on local university-owned computers; VW is not designed for
this purpose. Due to licensing considerations use is limited to faculty, staff and student employees.
10. Does installing the Adobe software have any impact on computer performance, etc.?
Adobe software requires significant computer resources; the impact on computer performance is
dependent on computer hardware including processor speed, operating system, memory, etc.
11. Will a licensing server be used to distribute licenses to computers?
No, the license is included in the installation packages provided by OTS.
12. After installing Adobe 64-bit packages for Windows, why do some applications install both the 32
and 64-bit applications?
Both Windows versions are installed to manage plugins and add-ons that may be only 32-bit
compatible. It is a requirement that they be installed so that the software works as designed.
13. When launching Adobe Photoshop, a popup window informs me that: “Photoshop has
encountered a problem with the display…” what does this mean?
Photoshop launches a sniffer program to help prevent crashes; generally this popup only occurs on
the first launch of Photoshop. If the popup continuously displays, the computer may have an issue
with the video card driver or video card and you can correct this issue by updating your video driver
or in some cases, replacing the video card.
14. When launching Adobe SpeedGrade, a popup window informs me that: “Your graphics driver
doesn’t seem to be installed or doesn’t support hardware-accelerated OpenGL…” what does this
This indicates an issue with your computer the video card driver or video card and you can correct
this issue by updating your video driver or in some cases, replacing the video card. SpeedGrade will
not run correctly until this issue is resolved.
15. How will Towson University remote locations, e.g. Hagerstown, etc. obtain the Adobe software?
Only university-owned computers with TU tags can install Adobe software from the Towson MEEC
agreement. Schools hosting Towson courses will need to contact MEEC to obtain their own AdobeMEEC licenses to install on their computers. MEEC contact information is available on their web site
IV. Adobe Laptop Installations
16. Can the Creative Cloud Applications be installed on a laptop?
Yes, provided it is university-owned with a university TU tag and used by students or in another
authorized manner as described in other FAQs.
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17. Do you have to be physically connected to the wired Towson network or need ongoing Inter
access to run Adobe Creative Cloud software?
No. After the initial installation of Adobe software (requires the wired network), your Adobe
applications are installed directly on your computer and you won't need an ongoing Internet
connection to use them on a daily basis.
18. Do I need ongoing Internet access to use my Adobe Creative Cloud desktop applications?
No. However, when you initially install Adobe software at Towson, you will need to be plugged into
the wired campus network. The Adobe-MEEC license at Towson is an annual license and you can use
the Adobe applications for up to 99 days before needing to access the Internet to validate the
license. For more information see )
19. If I travel off campus with my computer, will the Adobe software work?
Yes, for more information see the answer directly above.
20. If I travel to another country, will Adobe software continue to run?
Yes, the Adobe-MEEC license at Towson is an annual license and you can use the Adobe applications
for up to 99 days before needing to access the Internet to validate the license. For more information
The information below is supplemental. For complete installation requirements and information see the
Adobe Software Installation FAQs above.
1. Our college or department does not use Adobe software. Why would we install it in our teaching
Classrooms are a university-wide resource and are often used by other colleges, departments, and
for other purposes. Having the Adobe software available in teaching classrooms may be
2. What are my options for installing Adobe software on lab or classroom computers?
Adobe packages are large in size and there are several options for installing Adobe software.
 If you create images for lab computers, installing Adobe software in your master images may be
the most efficient method but will increase the size of your image.
 You may opt to use Ghost Console or Apple Remote Desktop to install software after imaging.
You will want to test these methods to see if this works best for you.
 You can place a TechHelp Request to have Adobe packages pushed to computers by OTS;
requires that your computers be on the TowsonU domain and in a lab Organizational Unit (OU)
 You can manually install software on each computer.
3. Can I install individual applications in classrooms and labs?
Only Acrobat Pro and is available as a stand-alone installation. All other Adobe applications are
provided bundled in installation packages. Adobe applications are integrated and applications are
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dependent on one another. Uninstalling individual applications can interfere with software
functionality. The intent of purchasing the Adobe software for Towson is to provide students access
to all Adobe applications in all teaching classrooms and computers labs on campus.
4. Some Adobe applications, e.g. Acrobat Distiller, Adobe Acrobat XI Pro will not run because I use a
group policy that uses the Guest group to delete User profiles. What options do I have to continue
to delete profiles and run the applications below?
There is an alternate method to delete User profiles on classroom and lab computers with a lab
group policy. For more information contact Jack Stark, [email protected] .
Adobe licensing: information on Towson licensing for faculty and staff computers is available above in
FAQ 3 in section II. Adobe Licensing FAQs.
Requesting Adobe software: information on the request and approval process for faculty and staff is
available at Adobe Software Request Procedures.
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