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Transforming Local
Government with Microsoft
BizTalk
Andy James – CTO Solidsoft Ltd
Transformational Government
•
•
•
•
The successor to the e-government
programme
Five year plan to transform
government
The initiative is ‘Enabled by Technology
Emphasises the role of IT in the
delivery of efficient and citizen-centric
public services
So what does this mean to a council?
•
“Customer Access Channels”: the underpinning software,
hardware and in house skills required to support and enable
the transformation of customer facing processes and back
office administrative processes.
•
“Transactional Services”: the transformation of high volume,
high cost customer facing and back office administrative
processes supported and enabled by IT.
•
“Service Transformation”: the transformation of service
delivery to the public for example the personalisation of
adults social services.
What are the challenges?
•
•
•
•
•
•
•
The need to abstract back-end systems
from the citizen whilst providing a view
Automating mission-critical processes
Enforcing process compliance and
governance
Enabling new channels and new access
models
Providing visibility across disparate
heterogeneous systems
Reducing risk in legacy modernisation
What is needed?
•
The need to link Applications...
•
The need to link Services...
•
•
•
− inside the firewall (EAI)
− outside the firewall (EDI/TPI)
− inside the firewall
− outside the firewall
The need to implement Business Processes that
are graphically defined (as opposed to embedded
in code)
The need to implement Business Rules without
embedding them in code
What is needed is Microsoft BizTalk Server!
What is BizTalk Server in this context?
• A rich Development platform consisting
of a collection of tools built on the .NET
platform that are useful for addressing
several different problem domains.
• A Server platform on which the assets
developed with the above tools run,
together with tools for monitoring and
management.
• Think “SQL Server” rather than “Exchange”
What are we focusing on?
Managing
Business
Rules
Connecting
Business
Partners
Automating Business
Process
Connecting Disparate
Systems Across Various
Boundaries
Providing
Process
Visibility
and
Analytics
Enabling
Physical
Events
Visibility
BizTalk Capabilities
Business
Managing
Rule
Business
Framework
Rules
Business to
Connecting
Business
Integration
Partners
Automating Business
Orchestration
Process
Tooling
Connecting Disparate
Messaging
Systems
Across Various
Boundaries
Providing
Business
Process
Activity
Visibility
Monitoring
and
Analytics
Enabling
RFID
Physical
Platform
Events
Visibility
Call Centre
Problems
No address
validation
No payment other
than billing
Disconnect between
front and back office
Regulatory Services
BRE
B2B
Orchestration
Messaging
Call Centre
Regulatory Services
LLPG
Managing
Business
Rules
BRE
Connecting
Business
B2B Partners
Orchestration
Automating
Business
Process
Messaging
Connecting Disparate
Systems Across Various
Boundaries
Call Centre
Regulatory Services
LLPG
Messaging
Call Centre
Regulatory Services
LLPG
B2B
Orchestration
Messaging
Call Centre
Regulatory Services
LLPG
BRE
B2B
Orchestration
Messaging
Call Centre
Regulatory Services
LLPG
BRE
B2B
Orchestration
Messaging
Call Centre
Regulatory Services
LLPG
eMail Server
Summary from the Scenario
 Able to separate function from application
 Enrich a self service approach
 Abstract completely the back office from the
front
 Maintain sync across systems
 Provided LOB systems as real core business
services
 Show how the system can be added to or
modified
The reality
Barnsley Chronicle, 27th November 2009.
Summary
With BizTalk Server we can...
• Integrate applications, within and between
organisations (EAI)
• Automate Business Processes (BPA)
• Deliver a Business Process Server at the
heart of an SOA
• Build an Enterprise Service Bus
•
And finally the big picture
The big picture
Channels
Kiosk
SMS
Browser
Digital TV
Mobile
Contact Centre
Paper
Prentation Layer
Import Platform
Services Layer
Service Bus / Hub
Microsoft BizTalk Server
Business Process Automation + Workfolw
Microsoft BizTalk Server + Workflow
Common Business Services
B to B Connectivity
Microsoft BizTalk Server
Common Business Services
External Services
Authentication
GC Register
Common Services
E-Payment
Service Directory
Exception handling
Common Business Services
Audit
Security
...
Generic eFrom
Handler
Gazateer
EDRMS
Citizen Index
Case handling
Common Services
Case Tracking
Governance
Registry, Policy, Management, Systems Monitoring, Business Activity Monitoring, Reporting, Analysis
Web Platform
.......
Application Layer
Line of Business Applications
Housing
Planning
Revs & Bens
CRM
Finance
LLPG
GIS
E-Payments
Waste Man
© 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market
conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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