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NATEF EVALUATION
TEAM LEADER (ETL)
TRAINING
National Institute for Automotive Service Excellence
NATEF EVALUATION
TEAM LEADER (ETL)
TRAINING
Part I - Introduction
National Institute for Automotive Service Excellence
ASE MISSION
To improve the quality of vehicle
repair and service through
testing and certification.
National Institute for Automotive Service Excellence
National Institute
for Automotive
Service
Excellence
NATEF
National Automotive
Technicians
Education
Foundation
ASE
Technician
Certification
Standards for
National Institute
Automotive Service Excellence
Skillsfor
Recognition
ASE
ASE
Entry-level
In-service
Training
Training
Program
Provider
Certification
Certification
Standards for
Training Programs/Providers
Program Certification
Process
Program
Self
Evaluation
NATEF
Review
On-Site
Evaluation
ASE Certification (5 years)
National Institute for Automotive Service Excellence
Recommendation
for
Certification
Peer Review Process
Roles & Responsibilities
•
•
•
•
NATEF
ETL
Team members
Program seeking certification
National Institute for Automotive Service Excellence
NATEF EVALUATION
TEAM LEADER (ETL)
TRAINING
Part II – The Protocol
National Institute for Automotive Service Excellence
ENTRY-LEVEL PROGRAM
CERTIFICATION

Automobile
(includes optional CNG, LPG)
Collision Repair &
Refinish
 Medium/Heavy Truck

(includes optional CNG, LNG, LPG)
National Institute for Automotive Service Excellence
Program Standards
1. Purpose
2. Administration
3. Learning
Resources
4. Finances
5. Student
Services
National Institute for Automotive Service Excellence
6.
7.
8.
9.
Instruction
Equipment
Facilities
Instructional
Staff
10.Cooperative
Agreements
Program Standards
Development
• Committees of industry and
education representatives
• Determine:
– task list
– tools and equipment requirements
– hours
– instructor qualifications
National Institute for Automotive Service Excellence
Five Point Rating Scale
5
4
3
2
1
Exceptional; Above Average
Average; Adequate
Somewhat; Needs Improvement
Very little
Not at all
National Institute for Automotive Service Excellence
Rating Standards
Documentation!
Documentation!
Documentation!
National Institute for Automotive Service Excellence
Standard 1 - Purpose
National Institute for Automotive Service Excellence
Standard 2 Administration
National Institute for Automotive Service Excellence
Standard 3 – Learning
Resources
National Institute for Automotive Service Excellence
Standard 4 – Finances
National Institute for Automotive Service Excellence
Standard 5 – Student
Services
National Institute for Automotive Service Excellence
Standard 6 –
Instruction
National Institute for Automotive Service Excellence
CALCULATING HOURS
NATEF accepts what each
institution’s regional
and/or national accrediting
agency defines as an
instructional hour.
National Institute for Automotive Service Excellence
Standard 7 –
Equipment
National Institute for Automotive Service Excellence
Standard 8 – Facilities
National Institute for Automotive Service Excellence
Standard 9 –
Instructional Staff
National Institute for Automotive Service Excellence
Standard 10 –
Cooperative
Agreements
National Institute for Automotive Service Excellence
NATEF EVALUATION
TEAM LEADER (ETL)
TRAINING
Part III – The Process
National Institute for Automotive Service Excellence
ETL Packet
Final
Report Forms Checklist
Applied Academics Memo (if
applicable)
Forms
ETL On-site Evaluation Notebook
Team Member On-site Evaluation
Notebook
National Institute for Automotive Service Excellence
ETL CHECKLIST
 Review
Entire Manual
(ETL Checklist p. 214 - auto)*
 Talk with program
coordinator
 Schedule on-site
 Review qualifications of
team members
National Institute for Automotive Service Excellence
Pre On-Site
Evaluation Activities
National Institute for Automotive Service Excellence
ETL CHECKLIST
At least two weeks prior to on-site
you must have received:
1. Application for On-site Evaluation
2. Course of Study (p.22 Procedures
section - item 4)
3. On-site Team Member List
4. Advisory Committee List
National Institute for Automotive Service Excellence
ETL CHECKLIST
 Approve and sign the application
- send it to NATEF
 Receive Team Packets from
NATEF
 “Guide for Team Members” and
schedule to team members
 Send schedule to on-site
coordinator
National Institute for Automotive Service Excellence
On-Site Activities –
Day 1
National Institute for Automotive Service Excellence
SPECIAL
CONSIDERATIONS
 Anxiety
level - school and team
 Meet the day/evening prior, if
possible
 Explain process and expectations
 Review schedule and facility
 Start with short, easy assignments
 Ask host to be available for
questions
National Institute for Automotive Service Excellence
GO / NO - GO ITEMS
Standard 2.5 A
The Advisory Committee
must convene a minimum of
two (2) times a year (meeting
minutes are required).

National Institute for Automotive Service Excellence
GO / NO - GO ITEMS
Standard 5.5 F
The Advisory Committee
must review information from
annual follow-up procedure
and provide input for
modifications to the program.

National Institute for Automotive Service Excellence
GO / NO - GO ITEMS
Standard 6.5 A (Auto)
95% of P1 tasks
80% of P2 tasks
50% of P3 tasks
must be in curriculum
GST must teach 100% of tasks

National Institute for Automotive Service Excellence
GO / NO - GO ITEMS

Standard 6.5 A (Collision)
95% of HP-I tasks
90% of HP-G tasks
must be in curriculum
National Institute for Automotive Service Excellence
GO / NO - GO ITEMS

Standard 6.5 A (Truck)
95% of P1 tasks
70% of P2 tasks
25% of P3 tasks
must be in curriculum
National Institute for Automotive Service Excellence
GO / NO - GO ITEMS
Standard 7.1 A
All shields, guards, and
safety devices must be in
place, operable, and used.

National Institute for Automotive Service Excellence
GO / NO - GO ITEMS
Standard 7.1 B
Safety glasses must be worn
by all students, instructors,
and visitors in the lab/shop
area while lab is in session.

National Institute for Automotive Service Excellence
GO / NO - GO ITEMS
Standard 9.1D
Instructors must be ASE
certified in the areas they
teach.
GST Instructors must be
ASE certified in A-4, A-5,
A-6, and A-8.

National Institute for Automotive Service Excellence
GO / NO - GO ITEMS
Standard 9.3 B
Instructors are required to
attend at least 20 hours/year
of recognized industry
update training relevant to
the areas in which the
program is certified.

National Institute for Automotive Service Excellence
On-Site Activities –
Day 2
National Institute for Automotive Service Excellence
ETL CHECKLIST
Summarize conclusions & sign
the report
Hold debriefing meeting with
school personnel
Write a summary of your meeting
for your final report
National Institute for Automotive Service Excellence
Post On-Site
Evaluation Activities
National Institute for Automotive Service Excellence
ETL CHECKLIST
Within one week of evaluation (make a
copy for your files)
mail to NATEF:
1.
2.
3.
4.
5.
6.
Final Report Form - p. 225
Supplementary Sheet Forms - p. 229
Employer Questionnaire Forms - p. 238
On-site Team Member List - p. 240
Instructor Qualification Sheets - p. 239
Summary of meeting with school
personnel - sample in Appendix B
National Institute for Automotive Service Excellence
Online Report Submission
Submit final reports online
 Access through new ETL
Resource section
(register for a password)
 Also available: ETL Forum;
upcoming video; other
resources

National Institute for Automotive Service Excellence
Issues/Concerns
National Institute for Automotive Service Excellence
NATEF EVALUATION
TEAM LEADER (ETL)
TRAINING
Part IV – Review &
Summary
National Institute for Automotive Service Excellence
Congratulations!
National Institute for Automotive Service Excellence
ASE MISSION
To improve the quality of vehicle
repair and service through
testing and certification.
National Institute for Automotive Service Excellence
ETL Resource Center
Discussion
ETL
Forum
Quiz
ETL Training Video
On-Site Photo Album
National Institute for Automotive Service Excellence
QUESTIONS?
NATEF
101 Blue Seal Drive SE
Suite 101
Leesburg, VA 20175
703-669-6650
www.natef.org
National Institute for Automotive Service Excellence
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