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Employee Engagement &
Patient Satisfaction in
Healthcare Reform
Lisa Cannata
Wendy Radeka
WHY
Healthcare
Reform
Service
Refresh
Button
Health
System
Changes
Cost
Efficiency
Union
Avoidance
Low Patient
Satisfaction
1. Don’t hurt me
2. Help me
3. Be nice to me
What Patients Want
STRATEGY
Creative,
Agile, Leader
Infused
Integrated
Champions
Competency,
Recognition
Framework
Sustainability
Committee
Tied to
Strategy
Use of
Technology,
Video, Social
https://orlandohealth.wistia.com/medias/kwvs6wcpl9
DISCUSSION
What’s
radically
different?
In your
company?
What are
measures for
success?
What could
we do
differently?
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