Employee Engagement & Patient Satisfaction in Healthcare Reform Lisa Cannata Wendy Radeka WHY Healthcare Reform Service Refresh Button Health System Changes Cost Efficiency Union Avoidance Low Patient Satisfaction 1. Don’t hurt me 2. Help me 3. Be nice to me What Patients Want STRATEGY Creative, Agile, Leader Infused Integrated Champions Competency, Recognition Framework Sustainability Committee Tied to Strategy Use of Technology, Video, Social https://orlandohealth.wistia.com/medias/kwvs6wcpl9 DISCUSSION What’s radically different? In your company? What are measures for success? What could we do differently?