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Providing Feedback to
Improve the Initiative
Copyright © 2014 by The University of Kansas
What is providing feedback?
• Presenting data from the evaluation to those
involved in the initiative
• Usually presented in graph form
• Should be done on an ongoing basis; can also
be done at the end of an evaluation
Copyright © 2014 by The University of Kansas
Why provide feedback?
• To assess progress towards goals
• To see where more energy may be needed and
where too much energy is being spent
• To focus on and celebrate cumulative
accomplishments
• To show funders your accomplishments and
provide them the opportunity to help re-direct
the initiative
Copyright © 2014 by The University of Kansas
When should you provide feedback?
• Your staff should get feedback at regular intervals,
especially early in the initiative's development.
• You might want to have feedback sessions once a
month for the first year and then after that do
them on a quarterly (four times a year) basis.
Copyright © 2014 by The University of Kansas
How to provide feedback
• Begin by summing up how the initiative is doing.
• Present the data as a good thing.
• Show graphs in this order:
• Community actions
• Community changes
• Measures specific to the mission or related to the
initiative's development
Copyright © 2014 by The University of Kansas
How to provide feedback
• Present the information
• Introduce the information (definition, example, and why it's
important)
• Give a detailed example from recent accomplishments
• Point out what's positive
• Make note of any trends
• Discuss re-direction of efforts
• Review examples on graph
• Note evidence of progress
• Ask for comments or questions from the group
• If the measure doesn't show recent growth:
• Show any previous growth
• If measures are cyclical in nature, point this out
• Ask about any activities that weren't recorded
Copyright © 2014 by The University of Kansas
How to provide feedback
• Summarize by discussing strengths of the
initiative
• End on a positive note!
• Review graphs and show the one most directly
related to the mission of the project
Copyright © 2014 by The University of Kansas
Overall Tips
• Present data as a good thing
• Focus on the positive
• Convey the following:
• optimism about prospects for success (if
appropriate)
• the need for changes or adjustment (if appropriate)
• a shared vision of the initiative as an effective
catalyst for change
Copyright © 2014 by The University of Kansas
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