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""Как Продавать круизы: от А до Я";doc

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2 0Б Щ pIE ΠOЛ ODKEH14Я .… ………………………………………………………………4
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Π opЯ ДoK OKa3aHИ Я ЭЛeК TpoHHoЙ ycЛ y「 И 《OpraHИ 3aЦ ИЯ Д ocTyna К CMД 0
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7 ΠPOЧ ИE ycЛOBИЯ.… ……………………………………………………………………7
8 ΠPИ ЛOЖ EH14Я .… …………………………………………………………………………・
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ycnyr)
1. TEPMIIHbI, OTIPEAEJIEHI{f, U COKPAIIIEHUfl
qenefi Hacro{ulero floprrKa ot<a3aHu, 3JreKTpoHHbrx ycnyr ro
opraHr.r3arlur.r Aocryfla x CMIO BeAoMcrBeHHofi C3A (4anee - llopr4ox)
Ir,s
npLIMeHJIIOTcf, TepMLIHbI I,I Ilrx O[peAeJIeI .IrI B 3HaqeHlrrx, yCTaHOBJIeHHbIx 3aKoHoM
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ЭЛeKTpOHHoM
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roAa }..l!5 15 <<O nexoroprrx Boflpoctrx pa3Br.rrri, rEaQopruaqr.rouuoro o6ulecrBa B
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opraHa3arlur, fracrByroqiu B npoqecce MexBeAoMcrBeHHoro un$opuaquonuoro
nraur'ao4efictnur rocyAapcTBeHHbrx opraHoB u r,rHbrx rocyAapcTBeHHLx
opraausaqufi r{ rroAKJrroqeHuax x CM.(O;
APM - aBToMar[3r.rpoBaHHoe pa6ovee lrecro;
BCSA - BeAoMcrBeHHarr clrcreMa gneKrpoHuoro AoKyMeHToo6opora;
,(oroeop - AoroBop (AouolxurelsHoe courarueHr.re K AoroBopy) ua orasaur.re
3JIeKTpoHHbrx ycJryr MexAy Oueparoporu ra fIoT pe6u:reaerr,r;
ETT - eAHHbre rexHr{rrecxr.re rpe6oBaHr,r-f, CMIO;
3aqsureJru - opranu3arllrr, ucrroJrr3yroqa, BC3A E [oAK;rroqaroul€urcs
GMAO;
Oneparop
K
-
Pecny6nuxaHcKoe yarrrapHoe npeAnpr,rxrue <Haquonalrnrrfi
ueHTp gJIeKTpoHHbrx ycJryr), pac[oJroxeHHoe rro aApecy: 220004, r. MnHcK, yn.
Karrnapr,rft cxat, 17 -7 02;
Ilorpe6ure.ns - rcpr.rAr{qecKoe Jlr,rqo, 3aKJrroqr.rBtuee .(oronop c OleparopoM;
llpeAcraaurenr llorpe6urens - Sr,r3rqecKoe Jrr.rqo, AeficrByrouee or r.rMeHr.r
Ilorpe6u:rena Ha ocHoBaHr,ru AoBepeHHocrr.r;
HUgy - Pecny6nurancKoe yHr,rrapHoe flpeAnprlflrrre (HaquoHanbHbrfi rIeHTp
3JIeKlpOHHErx ycnyr>;
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cИ CTCMa 3aЩ
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CMAO clrcreMa MexBeAoMcrBeHHoro gJreKTpoHHoro AoKyMeHToo6opora
rocyAapcrBeHHErx oprauoB Pecny6nuxN Eenapycr.
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Pecry6nuxancroe yHHrapHoe npeAnpurrr,re <Haquouaaurufi ueHrp 3nerffpoHHbrx ycnyr)
2. OErrIr.rE IIOJIOXEHT{.g
2.1. Iloprgox ycraHaBJrr,rBaer npaBlrna B3ar,rMoAeficrBn, MexAy Oneparoponr
r,r
llorpe6urelerrr flpu oKa3aHr.rr,r gneKrpoHHbrx ycnyr no opraHr.r3arlr{r.r Aocryfla K
CMAO BeAoMcrBeHHbrx C3A (a 4onoluenue ryHKroB 5 ra 6 Hncrpyxuru o noprJlKe
naauuo4eicrnua BCSA c CM,{O, yrBepxreHHoft llpurasorr,r OneparuenoaHaJlr4TlrqecKoro ueHTp upz [Ipeslr,qeu:re Pecny6luxu Eeaapycr or 27 uas, 2013
ro,ua J\! 33).
2.2. llepetenb ora:lbrBaeMlrx Onepa'ropoM
eJreKTpoHHbrx
ycrryr CMIO ua
ocHoBe ⅡpИ BeД eH Ha oф ИЦИaJIЬ HoM CaЙ TC OnepaTopa―
pa3.qerre <Tapr.r$u Ha oJreKTpoHHbre ycnyru CMAO).
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3.
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3.1. ,[orouop 3aKJrroqaerc, B coorBercrBr.ru c 3aKoHoAarerbcrBoM
Pecrry6nuru Eenapycr lr JroKaJrLHErMr,t HopMarr.rBuhrMu npaBoBbrMr.r aKTaMr.r
Oneparopa.
3.2.
OQoplanenue ,{oronopa, Korrcynbrr.rpoBaHr,re ro [opsAKy, ycnoBr,uM r,r
cporaM ero 3aKJrroqeHr,r, ocyqecrBJr.,rercfl pa6otnrlxauu orAeJra uo pa6ore c
KJII,IeHTaMH HI-13y, KoHTaKrHbre rele$onrr KoropErx yKa3aHbr Ha cafiTe Oneparopa:
3
.3. C uouenra 3aKrroqeur.r,
,{oroaopa rcpr,rAr,rqecKoe Jrr,rqo cquTaerc,
florpe6urerenr 3JreKTpoHHbrx ycJryr.
3.4. Paccrr,rorpeuue n noAlrr.rcaHr.re .(oroaopa rcpr.rAlrqecKuM nr.rqoM
ocyxrecrBnrercs B cpoK se 6oaee 30 xanengapurrx 4nefi c Aarbr nonyqeHru
rcpu,at,tqecKoM Jrr.rrloM rroAflr.rcaHHoro Onepa:ropou [poeKra ,(oronopa. B cnyrae
He[oJrfreHu, Oneparopou ,{ororopa, [oAnr,rcaHHoro rcpr,rAuqecKr.rM nrrrloM B
ycraHoBneHHbrfi nacrosur4r{ nyHKToM flopa4xa cpox, .{onoaop cr{HTaerc,
He3aKJrror{eHHrru, u 3axexa aHHynr.Ipyerc, Oueparopona.
4.
IIPABA II OEfl3AIIHOCTII CTOPOH
,{.na noqrc.nroqeunq K CMAO 3aqsrrers o6paulaercr n HI{3Y rorrbKo
rlocJre BbrnoJrnenfis Heo6xoArrMbrx rexnr{rrecKnx rpe6onanufi CMAO (ETT*),
yrBepxAenHbrx 16.07.2014 ArpercropoM
*ETT paarrteuleHbr
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Ha caftre Oneparopa www.nces.bylsmd,/sed_and_smdo/.
s. IIoPsIoK oKA3AH[q
oPfAHlBAqUrr
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5.1BneAenue
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Ilpe4c'raar.r're.nr llorpe6u, e.nx Aon)r(eH o6.ssareruuo npu6u.m K
Onepa'ropy no aApecy: r. Mr.rucr, yl. Kanrnapuitcxas,, 17 -608 n reqenue 30
KzIJIeH.qapHbrx aneft c Aarbr 3aKrroqenur .(oronopa Ar,fl. noJryqeHrl, HacrpoeqHbrx
peKBr.r3r.rroB. ,(lx couacoBaHr,r, Aarbr r.r BpeMeHlr upu6ur:ur llpegcranurear
florpe6urerr AoJrxeH cBr3arLc, c rexur{.recxuM c[equ,urr,rcrou Oneparopa no
rene$oHy: (017) 393 54 ll. B crrf{ae ne upu6rnur rpeAcraBr.rrerrr llorpe6uTenx n
5. I . I
Pecny6:ruxaHcxoe yHHTapHoe npeanpHrrr,re <Haquoua:rsnsrI ueHTp 3JreKTpoHHr,rx ycnyr)
yKa3aHHbrfi B HacTorrrleM noAnyHKTe llopr4xa cpoK 6e3 o6ocHoBaHr.r, npHr{r.rH,
3assxa Moxer 6brrr aHHynr,rpoBaHa OneparopoM B oAHocropoHHeM [oprAKe.
flpe4cranurertr flotpe6rErenr
flpu ce6e o6r3aH r.rMerb AoKyMeHT,
yrocroBeprrcurfifi rr,rqxocrr (nacnopr).
5.1.2. I4u$oprraaqux, Kacarculturc-fl [oJr]{eHr.r, gneKTpoHHbrx ycJryr,
pa3Meulena Ha cafire Oueparopa www.nces.by.
5.1.3. KoucynrTarlrroHHyro noAAepxKy no BonpocaM opraHr.r3arrr.ru Aocryna K
CMAO MoxHo roryr{r.rrL ro rerreQoHaM: (017) 393 54 11, (017) 393 5490;
5.2 llopraox oKa3aH[q e.nerrpoxuofi ycJyrn <<Oprauuraqufl Aocryrra K
CMAO rocpeAcrBoM BeAoMcrBeHHoft C3[>
5.2. I . Oxaaarue 3neKTpoHHofi ycnyru no opraHr,r3arlr.ru Aocryra x CMIO
nocpeacrBoM Be,(oMcrBeHHofi C3A [por.r3BoAr{Tc, B HecKoJrbKo 3TarroB, Koropbre
OIII4CAHbI HI,IXE.
3ran l. Hanpaueuue 3aqsureael.r 3a.flBKr.r Ha noAK;rroqeHrEe x CM,{O ($opr'ra
3asBKLr [peAcraBJreHa a llpunoxenuu I r llopr,qxy).
?ral 2. Oneparop B TeqeHr4e 5 pa6ouux 4nefi co AH, perncrparlr{r,r 3rurBKra:
npoBeprer npaBr.rJrLHocrr ee o$opMreHr4r;
flpr,rHuMaer perrreHr.re o npeAocraBJreHrir4 Aocryna stu o6 orKa3e B Aocryne;
3ran 3. flpu npuxxrur4 rroJroxr,rrelrbHoro pelreHr.r, Oneparop o$oprr,rmer n rnyx
3K3eMnJrrpax npoeKT ,{ororopa no Qopuau, },TBepxIeHHbrM Ar,rpeKroporrl HU3Y,
floAflr{cbrBaer ero E Ha[paBJrrer 3assuTerro no aApecy, yKa3aHHoMy B 3arrBKe.
3arrlto.reHrle,{oronopa npor,r3BoAr,rrcfl couracHo pa3AeJra 3 llopx4xa.
3ran 4. Buecenae perncrpaquoHHofi r.rH(bopMarl[r{ o 3assureJre B c[paBor{Hr,rKr4
CMAO, perrlcrparlu, 3aqnurers B KaqecrBe A6oseura CMAO, perfic'rpauru
3JIeKTpoHHoro aApeca s C33I <Mailgov>* (neo6xogrartr Arq B3ar.rMoA eitcrsus c
cMAO).
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klcnonasoeaHue novmoloeo suluKa, eatdeneuuozo e <Mailgov> dnn pa1omat c
CWO, e uHbtx qen x, He csr3aHHbtx c o6^4eHo unQopua4ueil wpez CltI[O, ue
donycxaemcn.
BHI4MAHIIE
flocre sanepruenur pa6or rro grany 4 xa panee
ycraHoBJreHHortl
APM CMAO
naQopr'aaqraoHHbrft o6MeH npeKparqaercr.
STar 5. flpe4ocrannenue 3assnrerro HacrpoeqHrrx
nsaurr,roleftcrrrar c
peKBr.r3r{ToB Ale.
CM[O: roruu/napolr cuI,rxa C33lI <Mailgoo, norrn/uapolr
grr pa6oru co cnpaBoqHrrxarrau CM,(O, yurralrnufi
qaq[i.
rlAeHTri$r.rKarop
BC3[
u
neo6xo4uuux perorr.ren
Hacr.'poeuuue peKBr.r3rrrbr An, B3ar.rMo.{eitcrsus c CM.{O [peAocraBJrrrorct
Oneparopou npeAcraBr4Tenro 3assurerq nplr JrHrrHoM o6perlenuu flocJre
IIoAflr,rcaHlrr,{ororopa.
3mn 6. HauparreHue florpe6r,rreleM Oleparopy fl]rcbMenHoro yBeAoMJreHr.r,
(flpnroxexue 3 x flopaaxy) o rorornocrr,r K [poBeAeHrrro recrr.rporanur (nocle
Pecny6ruxaHcrcoe yHHTapHoe npeAnpHrrue <<Hauuonalrnufi ueHTp 3neKTpoHHbrx ycnyr))
Bbr[oJrHeHr.r, Bcex Heo6xoAlrMblx HacTpoeK BeAoMcTBeHHOn
c3A).
3rau 7. flpone.qeuue recrnpoBaHr,r.fl B3ar.rMoAeftcrBur BC3[ florpe6raren-a c
CMIO B Ha3HaqeHHoe rexHrrqecKr.rM cfleqriu .rcrorra Oneparopa BpeM, (He no:1uee
5 pa6ovr.rx AHei c Aarrr floJryqenuc HU3Y yBeAoMneHr.r, o roroBHocrr.r K
recrupoaauuro).
3ran 8 OQoprulexue
u rroArrr.rcaHlre AKTa roroBnocrr.r BC3[ llorpe6ure.irr x
CM.{O (flpr.rnoxexze 4 rc floprgxy) r.r Axra oKa3aHHLrx
nlaulro4eficrnurc c
3JreKTpOHHbrx ycnyr (BbrnoJrHeHHbrx pa6or).
5.2.2. ?rcxrpoHHrur ycnyra (OpraHr.r3arlr4s Aocryna x CMIO nocpe.ucrBoM
Be.IIoMcrBeHHofi C3A) oKa3brBaerc, B Teqexr,re 60 (urecrr.r4ecrrr.r KaJreH,qapHbx
4xefi) c MoMeHTa flpeAocraBJleuug 3asr, rerro Hacrpoequhrx peKBu3r.rroB An
nsanuo4eficrru-a c CM.{O.
5.2.3. [aroit oKzBaHr.r, slexrpoHuofi ycJryru <Opranusaqu, Aocryna x CMIO
nocpeAcrBoM BeAoMcrBeHHoft C3A) cqr.rraerc, .qara floAflllcanlrx florpe6ureJreM r,r
Oneparopona Axra ro,oauocuE BC3.( florpe6urenx x naaurr.rogeficrBr.rlo c CMAO.
@axr oxasanr.r.s ycnyru flo.{TBepxAaercq aKToM oKa3aHHbrx 3neKTpoHHbrx ycnyr
(nstnoruenaux pa6or).
5.3 lloptaorc oKa3aHufl aaexrponnofi yc.,'ryr[ <<Opranuraquq Aocryfla K
CMAO BeaoMcrBenuofi C3[ nocpeAcrBoM APM CMAO)
I
OxasaHrre gneKTpoHHofi ycayru [o opraHr.r3arruu .uocryna x CMIO
BeAoMcrBeHHon C3A [ocpeAcrBoM APM CMAO npor,r3BoAr.rrc, B HecKorrEKo
5.3
.
3TanOB, KOTOpEIe OnHCaHbI HLIXe:
3ran 1. Hanpauexue 3aqslrereru 3arBrt4 Ha floAKrroqenze x CMIO
3a, BKrl [percraBJreHa n
(Soprtla
flpruoxeHnrr 2 x flopr.qxy).
3ran 2. Oneparop B TeqeHr.re 5 pa6o'rux gnefi co AHr perrrcrparrulr 3iurBKr.r:
lpoBeprer npaBr,rnbuocrL ee o$opnaneuu.r;
npr.rHuMaer perrreHrre o npeAocraBJreHl,rr.r Aocryfla wu 06 orKa3e B Aocryfle;
3ran 3. 3ran 3. flpu npranauu rroJroxr4TeJrbHoro perueHr.r, Oneparop
osopunrer B AByx 3K3eMnnrpax [poeKT .{oroaopa no $oprraana, yTBepx,qeHHLrM
ALIpeKropoM HU3y, floArrr.tcbrBaer ero r{ Halpasrser 3assureJrro tro aApecy,
yKa3aHHOMy B 3rUrBKe.
3aurcqenue ,{oronopa [por.r3BoA]rrc{ coruracHo pa3Aena 3 llopr.uxa.
3ran 4. Bsecesue perr.rcrpaqnoHnofi r.ruQopuaquu o 3aanurere B cnpaBor{Hr4Kr,r
CMAO, peurcrpauu{ 3a.ssureu B KaqecrBe A6onerma CMAO,
BHI,IMAHI4E
flocre aanepurenua pa6or ro orany 4 ua pauee
ycraHoBrreHHorra
APM CMAO
uH$opuaqraonnrrfi o6uen flpeKparqaercr.
3ran 5. llpe.qocrarlenne 3arsr4:rearc HacrpoeqHbrx peKBr,r3rrroB AJu
naaurraogeftc'rrur c CM,{O: coorBercrByroulee KJrEeHTcKoe nporpaMMHoe
o6ecneqesue APM CMAO, .uornu/napo,rr g:r.a pa6orsr co cnpaBoqHr.rrcarurz
yuuralrnrr ra,4euru$uxaT op BC3.{ u ueo6xoguunx unc.rpyrqufi.
CM[O,
Pecny6ruxaHcxoe yHHTapHoe npeAnpHrrre <<HaunoHanbHbrft ueHTp 3neKTpoHHr,rx ycnyr)
Hacrpoeuuue peKBr.r3r.rrbr An.s Bar,rMo,uefic'rsuq c CMAO flpeAocraBnrrorcq
Onepa'ropona flpe.[craBr4Tenro 3axnurenq npx Jrr.rr{HoM o6pauleHr4H rrocne
noAnr.rcaHu, .{oronopa.
3ran 6. HanpaueHue llorpe6rzrenena Oneparopy yBeAoMneHr,r, (flpunoxexue 3
x floprlry) o roroBHocrn K [poBeAeHr{ro recrr,rpoBaHr,rr (nocle arrnolHeHr,r, Bcex
Heo6xo.quurx Aefi crBr.rfi cornacHo r.rHcrpyKrlr4r-r).
3ran 7. flpoeegenue recrr,rpoBaHr,r, naar.ruo4eficrnua BC3[ florpe6ure,rr c
CMAO B Ha3Har{eHHoe rexHr.rrrecxr.rM cflequaJrncrona Onepa:ropa BpeM, (ue nosguee
5 pa6ouux Asefi c .uarbr rroJryqenuq I-III3Y yBeAoMneHr.r, o roroBHocrr.r K
recrupoaanuro).
3ran 8. OQoprtaneuue u noaur,rcaHr,re Arra roroBHocrr.r BC3[ Ilorpe6ure,'u x
erauuo4efic'reuro c CM,,{O (flpzroxexue 5 r flopraxy) u Axra oKa3aHHLrx
3JIeKrpoHHLrx ycayr (nunonHeHHbrx pa6or).
5.3.2. SnexrpoHHzu ycnyra <<Opranu:aqux .uocryna r CMAO ne4olrcrneunofi
C3[ nocpeacrronr APM CMAO> oKa3hrBaerc, B rer{eHr4e 60 (ruecruAecsl,r
KaneH.[apHrrx aueft) c MoMeHTa [peAocraBJreHr,i, 3aqar4rerro HacT poerrHrrx
peKBH3HToB .uJu B3ar,rMoAefic:rs[q c CMAO.
5.3.3. .{arofi oKa3aHr,r, e.nexTpouuofi ycJryr'r4 <<Opraxusaqu-a Aocry[a x CMAO
BeAoMcrBeHHofi C3A nocpeAcrBoM APM CMAO)) cqr,rraerc, Aara noAnr4caHu,
n Oneparoponr Ama roroBHocru BC3A florpe6u, e,rr K
nlaurrao4eficrrr.to c CM[O. (Daxr oKa3aHr,r, ycJryru noATBepxAaercs aKToM
florpe6ureneu
oKa3aHHbrx 3neKTpoHHbrx
6.
ycnyr (nunolHeHHbrx pa6or).
OTTJTATA SJIEKTPOHHbTX
ycJryf rro OpfAHr,r3ArII,I[ AOCTyITA
K CMIO BEAOMCTBEHHOR C3A I4 TIOPflIOK PACIIETOB
6.1 Onrara
3JreKTpoHHLrx ycnyr no opraHr43aqrir.r .qocryna x CMIO
BeAoMcrBeHHofi C3A [por,r3BoAr.rrc, llor:pe6r,rreneM B nopr,qKe, Ha ycJroBr.rrx x B
cpoKl,r, o[peAeJreHHbre .(oroeoporr.r, r4 B coorBercrBr.ru c yrBepxAeHHbrM Onepatoportr
npeficxypaurorr.r. Ilpeficxypanr Oneparopa Ha oneKTpoHHbre ycJryrlr CMAO,
uH$opMaur,u
r,r3MeHeHHu pa3Meulaerc,
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7. ΠPOЧ ИE ycЛ OBИ Я
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Ns, aara suaaqr gaKnrcqeHli,
(4oroaop c HU3Y or <
>Ns
Ha oKa3aHHe sJreKrpoHHbrx ycnyr* ).
K nac:rorqefi 3asexe [plrJraraerc, flepeueur cre4enrnft o 3assurere (Ilpr.rnoxenr.re).
Pernzsurrr opraHr.r3arlfi]r
:
MecronaxoxAenr,re:
floqrosnfi
aApec:
Banxogcrue pexBlr3rrrbr:
YH[I, OKIIO, aAp€c 6anra:
Konrarrnoe JIHuo rto rexHr.rqecKr{M BolpocaM:
(OHO norHoctro, rele<[on, e-mail)
Pyronoguterb opraHr,r3arlulr
(noanucs)
*IIpu uannuu c HII3Y dozoeopa ua oxasauue grcKmpoH*btx
tcnyz
ΦИO
Pecny6.nnxaHcxoe yHxrapHoe npeAnprurue <Haquonaarnsrft qeuTp 3reKrpoHHLrx
flpunoxeuue
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ycnyr)
20
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I,Iu$oprr.raqnr o 3arBr.rrere AJu BueceHr,rr B clpaBoqHuKr{ CMAO.
(aano.nneerc.r pa:6opvuno, [eqarHbrM urpu<[T oru)
HnSopuauur
3anonHrercfl opraHl-l3aut-Ieft
ro
Pexouenaaunu
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Ot[r.runa,rr,noe uataanr.re c
flo;tHoe [arrrrenosaHxe
rorxocruo ao 6yran xax o
ycTaBe
Ot$uur.ranrnoe coxpauennoe
Corparuerrroe
HAllMCEOBAHHE
YeerHbtil HoMep
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(aoM)
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6 3HaKoB 6e3 Da3.(er rener
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Aapec :.nexrpoxxofi novrrr
op raHH3aur-r
OpraHnlaurronuoIIDaBoBac doDMa
Harimeaoaaxue
aeaoucraeunoii C3,[
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opraHlr3autlrl nr'l
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rIporpauuuufi xoumexc
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usrboDr'raunu
npor?aMMHbrfi xoMrrneKc
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9
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Persnsrau opraHr{3arlu[
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floqrosrrft aApec:
Kosrarruoe JrHrIo [o rexHr.rqecxlrM
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(OHO norHocrrro, reaer[on, e-mail)
Pyroro4urerb opraHrl3arllrrr
(no,4nucr)
OHO
*IIpu natu,tuu c HII3V dozoeopa xa oxazanue ?nekmpoHHbtx ycnyz
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OoDMar +375 xx xxx-xx-xx
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Ilpzaoxeuue 3
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(OHO nonHocrrro, reret|on, e-mail)
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Pecny6rxxaucroe yHHTapHoe npeAnpurrue <Haqtouaarnu qeHTp 3neKTpoHHbrx ycnyr)
flpuroxeuue 5
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14
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