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Spring 2012
Mobile App and Services
Survey
Results Summary
Two versions of the mobile survey were
administered

Version 1 – accessed from within the
Scranton app. Included questions
regarding satisfaction with the app.

Version 2 – accessed via a link shared in
Royal News, in the portal and on posters
around campus. Questions regarding
knowledge of app, why they do not have
the app on their phone, etc.
Breakdown of Respondents by Survey Version
# Respondents # Completes % Complete
Version 1
186
179
Version 2
249
230
96%
92%
Breakdown of Respondents by Audience
V1-Q1: What is your overall impression of the Scranton
mobile app?
V1-Q2: What version of our mobile app do you have?
V1-Q3: How satisfied are you with how quickly the
Scranton app loads on your phone?
V1-Q4: Which interface do you find more user friendly?
V2-Q1: Why haven't you downloaded the Scranton mobile app?
V1 & 2: How often do you use each of the following
features of our mobile app??
Answer Options: 1 – Never 2 - Once or twice total
3 - About once a month
4 - About once a week 5 - More than once a week
V1 & 2: How often do you use each of the following
features of our mobile app??
Answer Options: 1 – Never 2 - Once or twice total
3 - About once a month
4 - About once a week 5 - More than once a week
V1&2-Q8: How interested are you in each of the new
features below that are currently in development?
V1&2-Q11: How interested are you in being able to access
each of the following University of Scranton resources
from your phone?
V1&2-Q12: Which of the following University of Scranton
resources are you MOST interested in accessing from your
phone? (Pick your #1 priority)
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