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Shaping Student
Information Systems to
Deliver Services in the 21st
Century
Presented by
Maggie Hartley - Assistant Registrar for Records and Registration
([email protected])
Gord Uyeda
- Project Manager, Systems ([email protected])
Imagine going shopping
and it being a value
added, robust, high
performance experience!!
Defining Market Strategy
What do our customers really
want?
Customer Requirements



Accessibility
Self-Service
Trust
Accessibility
Service Center Hours
 Convenient Location


Access to Customers with
Disabilities
Self-Service
Quality and Reliability
 Reusability
 Adaptability and Flexibility
 No lineups
 Fun and Easy to Use
 Intuitive and Familiar

Trust
Reliability
 Accuracy of Information
 Consistency
 Security

We listened,
We learned
The Evolution of the Shopping
Experience at UBC
How did we get to where we are
today?
1986 - ‘92
Student Information System
Downtown Department Store




single but central location
very good selection of goods
not as user friendly as we would like
still profitable today
phased implementation
understanding of business
1995 - ‘96
Admission System
Specialty Concept Store




dedicated to a single market segment
comprehensive product selection
bright and attractive
good customer service
new tools
new ideas
1996 onward
Internet Service Centers
Shopping Malls



universal access
customer oriented
one-stop-shopping
Internet and WWW
Mall Design and
Construction

Purchase vs Build decisions

Design Techniques

Foundation for the
Service Centers
Purchase Packaged Software
Advantages
– integration of information and services
– industry best practices
– reduced implementation period
– perceived cost savings
Disadvantages
– may not meet all requirements of the
institution
– acceptance
– implementation of new releases
Custom Build System
Advantages
– exact fit
– acceptance
– control over development
Disadvantages
– increased implementation effort
– perceived higher costs
– complacency
Custom + Best of Breed

assembled our own service center
infrastructure
 acquire high quality, prefabricated
building materials
 build our own service modules

purchase systems that can be
integrated into our service centers
Design Techniques

Rapid Application Development
 RAD = timeboxing + iterative design + prototyping

Business Process Improvement
 BPI = buy-in + clearly identified goals and
objectives + ideas
 technology as an enabler
Active User Participation
keep to 80/20 rule
Are we making a “profit”?
“Give it to Mikey, he won’t eat it.
He hates everything.”
“He likes it!”
Areas for Improvement

better estimates for development
better use of time-boxing

look for more opportunities for
Business Process Improvement

true platform independence
Mall Expansions
and
Future Plans
Under Construction





MyUBC
MyCourses
continued expansion of Curriculum
Management System
Implementation/Integration of
Ad Astra’s resource scheduling
software
expansion of service centers
Under Consideration
Functional
 Additional core SIS services
– Student Financial Account
– Awards and Financial Aid

Integration of services from:
–
–
–
–
–
Housing
Library
Bookstore
Career Services
Recruiting
Under Consideration
Technical

use of XML
– internal - standard for accessing UBC owned
information within university systems
– external - replacement for EDI use of workflow
technology

use of workflow technology
– course and curriculum change
and approval

24 x 7 access
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